I wrote to Virginia Tax Attorney through their website due to an issue with lost MD tax returns. I heard back within less than 24 hours, and Mr. Glen Frost was flexible in our communications since we are currently overseas. Mr. Frost was approachable and extremely helpful. He gained my trust when he advised that we first submit our issue to the Ombudsman, and see whether we could resolve it ourselves, rather than procure his legal services. I really appreciated his responsiveness and accurate information, especially at a point when we weren't even paying clients. I would definitely recommend this business -- they will not charge you unnecessarily or take advantage of a situation.