I am not sure how they work for clients they are representing but if you are on the receiving end from this company do not take their word for anything. I learned my lesson when dealing with this firm. If they tell you everything is resolved make sure you follow up and get paperwork confirming it is. I am not sure how it works but at least something saying the court summons has been cancelled or closed. Otherwise they may take you to court anyways without you knowing and get a fraudulent judgement against you. I am still waiting to see how they resolve this seeing as they are suing me for a bill that was paid by the insurance company and they had received the paperwork to prove it.