AMAZING PEOPLE! Really don't understand all the negative complaints. Explained to them I was in the middle of making car payments and a custody battle. They even called to see if it'd be ok if I was a little late on my payments. Nice people and so very understanding.

Zero customer service I would not recommend this firm to my worst enemy I would give negative stars if I could not worthy of 1 star

I received a letter at my ex-husband’s house about a $40 bill from apparently 8 years ago. Since I haven’t lived at that address in years I was totally shocked. I called to find out what this was for and Michelle talked to me like I was a piece of trash. She would not even do me the courtesy of telling me what this bill was for or who the patient was because I have never even been to this medical practice. She hung up on me three times and refused to let me speak with someone in charge. I was more than willing to pay this bill if someone could at least tell me what it was for as I have never received anything before now. Having worked in medical billing for over 20 years I know that you can collect your money without being rude and condescending. This woman was quite possibly the most horrible person I’ve ever had the displeasure of dealing with. I am surprised she has lasted at any job dealing with the public. I can only hope the attorneys at this establishment are more professional. I give it 1 star because that is the lowest rating possible.

If you are looking for the most incompetent and overpriced lawyers in Kentucky, you’ve come to the right place

Very polite and helpful

I paid my payment in full and had no problems so far. They were nice to me too.

Horrible place. No one knows what they are doing. Contacted them after each payment. Then when I contacted they decided to add a fee. I hope they rot.

I had 2 medical Bill's that up until recently I thought the insurance had taken care of(apparently not). Today I csll totry to work something out as far as a payment plan and she laughs and I replied that I just wanted to try to fix this and get response was "well pay it then". Terrible woman and I hope that if she ever faces hard financial times someone treats her as callously and rude as she treats others.

These people are crooks! They were garnishing my wages and after I got to the point they were supposed to stop payment, they said I owed another $3k. When I asked for a breakdown of how much I had paid, they refused to give them to me and told me they didn't have to give it to me. I have already paid this bill 3 times over. I don't know what to do at this point. They are horrible people.

Had been contacted by them in 2015 to pay on a medical bill that I wasn't aware of from 2012. I had set up arrangements and paid them monthly. I had added up how much I paid and it was the amount that was owed. I received a letter in the mail about nothing being left owed in the summer of 2016. Now two weeks ago 2019 I get a letter saying they are going to garnish my wages over $170 that was left owed when I thought this was paid for in 2016. So I have to pay them $170 from a medical bill in 2012. It's 7 years since. BUT, took them from 2016 to 2019 to contact me to tell me I had $170 left owed. I called to set up arrangements to pay off what is left and Michelle treated me awful and basically told me if I didn't pay in full that day my wages would be garnished. I told her I am not made of money and I can make a payment of something on Nov.7th so I am going to call back today. If she is rude she may wish she never spoke to me...
Rudest and most unorganized people I have ever met.

I was paying quite a bit for a medical bill, They told me I had to pay half of the payment, So, they ended up garnishing my wages. I was a faithful customer and paying on time every month. If the leaders of this company would feel more for the people, like some of their ads say! I’m sure this law firm would be a good place to do business with. Just another shady place that doesn’t really care about anything but the money, Like everyone else, so sad!!

I know the woman all of these people are talking about I’ve dealt with her as well, there’s a special place in Hell for people like her. She is horrible and doesn’t care a bit for others.

ABSOLUTELY THE MOST WORSE PEOPLE IN THE WORLD TO DEAL WITH THE LADY (SINCE I AM MORE OF AN ADULT THEN SHE IS) MICHELLE IS THE RUDEST MOST UNGODLY PERSON I HAVE EVERY FREAKING MET IN MY LIFE!!!!!! ABSOLUTELY RUTHLESS!!!! THEY ARE NOT WORTHY OF ONE STAR BUT I HAD TO PUT SOMETHING -100 WOULD BE EFFICIENT ENOUGH FOR THIS PLACE. THEN WHEN I CALLED BACK TO SPEAK TO SOMEONE HIGHER THEN THIS WOMEN I GOT TOLD THEY WERE NOT IN I ASKED FOR VOICEMAIL I WAS TOLD THEY DON'T DO THAT SO I ASKED WHEN THEY DO COME IN AND THE LADY SAID WELL IT ALL DEPENDS!!!

well I was just irately spoken to by one of the rudest woman I’ve ever had to experience. I had to come in and sign an agreement and make a first payment, I calmly informed her of the situation and offered documentation of why I had to switch the payment date, and I was verbally belittled to just come to the same agreement about the next steps. People who are trying shouldn’t be made to feel like they are next to nothing because they made mistakes and are trying to rectify them

These people love to prey on the elderly and those on a fixed income. They give you no information about any debts owed. SCAMMERS

They really are helping me out taking care of dads business

The worst place for an attorney they are a joke

Awful awful people who work here. Told me the only way to set up a payment plan would be to pay half of my balance. Isn't that illegal?? Then they put a lien on my vehicles and are wanting to garnish my paychecks. The lady I talked to is just plain evil and I hope and pray that karma gets her.

We had our Living Will & Power of Attorney Documents updated with HOY and his team. Very professional and helpful.

I've had to deal with them twice now (two different reasons) and I've spent a lot of time on the phone with them. They have always helped me out with any and all information I needed. I think most people don't like them because it's not really a pleasant reason you hear from them most the time. But they aided me to the best of their abilities and I am extremely grateful they didn't make things anymore unpleasant for me. Thanks so much ladies!

Horrible Customer service every time I have contacted them. the last time was to pay off my account in full... so you would think they would be glad to take that call. or maybe they don't and they just want to keep collecting interest and fees. And I thought Graves Gilbert billing department was bad... wish I could give 0 stars.

Worst customer service ,horrible people horrible please do your self a favor and pay the medical center or whoever they collect for ..the desk lady hung up on me twice without saying anything and everyone I spoke with was rude!!! Karma will return to those who's deserve it

Sheryl at Hodges & Haynes hung up on me twice while I was trying to discuss a balance with her and she refused to let me speak with someone else after I asked 3 times.

This is the same woman who, when I used the term "Paying bi-weekly through my paychecks" corrected me by saying "Garnished" and laughed about my wanting to know how long it would take me to pay the balance by saying "It's going to be a while."

I've never had someone treat me so unjustly over the telephone for no probable reason.

This agency is collecting on a medical bill debt from 2004. They have not contacted my mom for 12 years and have now added $2000 in interest. They now want to garnish her pay by 25%. UNFAIR CONSUMER PRACTICES SHOULD NOT BE ALLOWED!!!!!!! and this agency is being allowed to do so.