Review: The reviews about the rude customer service you will get when you call are so true. I had mediation scheduled with Michael Carpenter last year, which I paid my fee for. That mediation was cancelled and postponed, but I am now having mediation at a different firm. I called to get my fee back since I wouldn't be using him at all and both times, the "office manager" lady was completely rude to me. The first day she said she needed more information because "she wasn't looking it up" and would then p... Read More