I have a LegalShield membership and this office is the contact office. My concern is that it feels like I’m often treated like a pariah because I have Legal Shield. And then when I do finally get service, it’s never what I expect. I had a probate issue this month as guardian for my Mom and had to pay a referral attorney a significant fee which was more than I was told because my Legalshield doesn’t cover court representation. Well what’s the point!! LegalShield needs to negotiate fee structures with these types of attorneys so you don’t feel like you just got taken advantage of.

Also the attorney who represented me was more nervous than I was and kept saying that he thought we might need to return based in the time. I made it clear that we needed to get this issue addressed today because he had provided a limited contract for that day only meaning I would have had to return to Michigan and pay more money. Ultimately it was resolved and we were successful as a family. However, the attorney representation was a showing of commitment but it wasn’t based on the attorneys performance for sure.

Overall, I've been pleased with the service I received from O'Koon. They have always been professional and courteous with one exception. One time I called to ask a legal question or two that involved a certain scam artist named Nancy Greenwell. The attorney that I spoke with was Lisa Garry. Apparently Ms. Garry was having a very bad day and she decided to take it out on me. She was screaming at me and interrupting the responses I was attempting to give to her questions. Ms. Garry conducted herself in a very unprofessional and unladylike manner. I was very disappointed in her.
Apparently Ms. Garry thinks that lying and being a scam artist are acceptable behaviors.

I cannot run my business without it! I have been a member for years. It's a no-brainer. You would spend more time and money an effort trying to find answers otherwise. They are concerned professionals and give you a very timely response. I could not be happier with the services they offer. I will always be a member.

If O'Koon is your LegalShield provider, cancel and save your money. They treat legal shield members as a waste of time and will ultimately cost you more time and money in the long run.

I am thankful for this law firm. For two years I was unable to work due to an auto accident that was someone else’s fault.

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