Riling, Burkhead & Nitcher appears to house some genuinely incompetent "attorneys". One went so far as to suggest that alternative counsel could be sought through court appointment, in a Civil case. (just an fyi - right to an attorney does not extend to civil suits). after I corrected their statement, my correction was ignored and when questioned as to why they would suggest it, they acted like they'd never said anything about it all.
At least in this incident, they've gone out of their way to be not only rude, but actively deceptive in their practices. After seeing the majority of reviews on this particular firm, I'm not surprised that LegalShield has such an insanely bad reputation. Employing groups like this one would bring down anyone's reputation. Also, one particular attorney was the least competent I've ever spoken with, was completely incapable of answering even a simple question about court procedure, though he did make himself available for contact, he was surly, misinformative, and made any such contact a massive waste of my time.

I'm thankful they were so quick to assist me in deciding to secure outside council.