For such a renown office they have to hire professional staff to represent them. I just got off the phone with somene named Meghan. The entire time I was explaining my case she was rudely trying to hurry me up and without even allowing me to explain my case said no. I asked as to why she was being condescending, and she said because two clients had cursed at her prior to speaking with me. Honestly, your professionalism is at a low if you have to take out your anger at someone who had nothing to do with it in the first place.

If the first point of contact is highly rude and unprofessional what does that say about the entire firm as a whole?